Shipping & Dispatch
We aim to provide our customers with fast and secure delivery on every order. The vast majority of orders are shipped the same day for next-day delivery and we endeavour to deliver all orders without undue delay. However, should we become aware of a delay longer than 14 days from the date of payment, we will contact you by email to keep you informed. Rest assured you are free to cancel your order at any time prior to shipping without charge.
If you order a publication that is not yet in print, we will record your order and process this as soon as the stock is available from our suppliers – not more than 30 days after the official publication date.
All orders received before 2pm (Mon-Fri) will be shipped the same day for next-day delivery to you. Orders received after 2pm cannot be guaranteed for same day shipping - but we will do our best. Orders received after 2pm Friday will be processed on the following Monday (bank holidays excluded).
If an item is out of stock, we will immediately contact our suppliers to source the title(s) for you. Most publishers typically quote 3-5 working days for delivery into our warehouse but in many cases it is faster. As soon as your title arrives into our warehouse, we will ship it to you for next-day delivery. If you require a title urgently, please call our Customer Service Team to confirm an estimated delivery date.
In the event that your order contains both stock and non-stock items, to save postage costs we normally wait until your order is complete before shipping to you for next-day delivery. If you require part of the order urgently, please use the Special Instructions area during the check-out process or contact our Customer Service Team. Within reason, we do not make an additional charge for part-shipping to our UK mainland customers.
Our UK delivery costs are calculated as 10% of the net order value subject to a minimum charge of £4.99 and a maximum charge of £9.99. Our overseas delivery rates are calculated by weight and are automatically calculated online during the check-out process.
Dispatch Methods & Delivery Times
The shipping method for your order will depend on the weight, value and location of your delivery address. The information below is for guidance only.
- UK Mainland < £50 - Sent via Royal Mail 1st Class - next working day
- UK Mainland > £50 - Sent via UK Mail - next working day
- ROI < 2Kg / <€60 - Sent via Royal Mail Airmail - two working days
- ROI > 2Kg / >€60 - Sent via UK Mail – two working days
- International Orders < £50 - Sent via Royal Mail Airmail - delivery time depends on destination
- International Orders > £50 - Sent via UK Mail - delivery time depends on destination
Signature on Delivery
All courier shipments will require a signature on delivery. If you are out, they will leave a card and you can contact them directly to arrange a re-delivery or you may prefer to collect from their local depot. If you would like your items delivered to a work address or a friend/relative, please insert their details into the delivery address. Please be aware that if the goods are returned to us by the courier, we will charge our standard delivery charge for sending them out again.